Our Services

UX Research

Research to understand customers' mental models, paradigms and cognitive learning in order to define their needs and expectations from the business, services and products.

User Research

Usability testing conducted to understand customer needs and expectations. This is done by showing users the concept of a function and/or asking them to compare this to competitor functionality.

Market Landscape

A competitor benchmark to establish the market landscape to ascertain potential enhancements which will put the company ahead of its competitors.

Customer Behavioural Trends

A report which shows big changes within the digital environment that could impact on functionality and the priorities of projects.

In Depth Interviews

One-on-one interviews with customers to understand the customer needs and expectations when interacting with a digital product.

Prototype Testing

Testing a prototype with customers in order to understand where the product can be enhanced to align to customer expectation.

Heuristic Review

An expert review of the current functionality to establish quick-win changes vs. phased changes.

UX Strategy

Documenting customer objectives and requirements to enable a robust overall strategy for the business, product or service.


Strategy

A strategy which contains a clear understanding of the current user experience, a detailed view of the ideal user experience and a prioritised plan detailing how to bridge the gap.

User Research

Usability testing conducted to understand customer needs and expectations. This is done by showing users the concept of a function and/or asking them to compare this to competitor functionality.

Market landscape

A competitor benchmark to establish the market landscape to ascertain potential enhancements which will put the company ahead of its competitors.


Customer Behavioural Trends

A report which shows big changes within the digital environment that could impact on functionality and the priorities of projects.

Heuristic review

An expert review of the current functionality to establish quick-win changes vs. phased changes.



UX Design

Designing for customer needs and objectives to ensure that the product can and will be utilised, whilst answering business objectives.


User Journeys

A visual representation of the customer journey through the physical and digital environments, noting their emotional responses while engaging with various touch points, which enables decision making.

Wireframes

Wireframes give stakeholders a clear and visual interpretation of their requirements. These make identifying gaps as well as tweaking of the designs quick and easy.

Visualise Requirements

Developing task flows and documenting user scenarios along with high-level wireframes allowing requirements to be realised.

UX-PM Certification

The UX-PM Certification is an international user experience (UX) training program for digital product, marketing and project managers. There are 3 levels, and each level builds to expand knowledge of UX and how to integrate and manage it to achieve an awesome user experience in your projects. Each level is offered as a 2 day course, is certified by the UXalliance and is internationally recognized


Level 1: Adopting UX

Learn key UX concepts, adopt UX in your organisation and promote a user-centred approach to digital design projects

Level 2: Executing UX

Integrate UX tools and methods to optimize quality and efficiency at each stage of a digital project.

Level 3: Leading UX

Maximize your investment in UX at every stage of the project cycle and trace the impact of those investments.